Privacy Policy - Updated 01.02.23
Our approach to privacy
FelineGood ("we", "our", or "us") is committed to protecting your privacy. This privacy policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you ("personal information") and information regarding our use of cookies and similar technologies.
FelineGood offers cat sitting related services (the "Service").
This privacy policy applies to our Service. Terms used in this privacy policy have the same meaning as in our Terms of Service, unless otherwise defined in this privacy policy.
Before accessing or using our Service, please ensure that you have read and understood our collection, storage, use and disclosure of your personal information as described in this privacy policy.
FelineGood is the data controller of the personal information we hold about you.
Introduction
The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used. This privacy notice provides details of how we collect and process your personal data through your use of our site felinegood.uk including any information you may provide through our site when you purchase a service.
By providing us with your data, you confirm that you are over 18 years of age.
FelineGood is the data controller and is responsible for your personal data.
Contact Details
Full name of business: FelineGood
Email address: pippa@felinegood.uk
Telephone number: 07712443416
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at pippa@felinegood.uk
What Data Do We Collect About You
Personal data means any information able to identify an individual. It does not include anonymised data.
We may process certain types of personal data about you:
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Identity Data may include your first name, birth name, last name, username.
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Contact Data may include your billing address, home address, email address and telephone numbers.
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Financial Data may include invoicing information (including company name and invoice address) which you provide to us when you choose to purchase our services.
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Transaction Data may include details about payments between us.
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Marketing and Communications Data may include your preferences in receiving marketing communications from our third parties and us and your communication preferences.
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between you and us, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver services to you). If you don’t provide us with the requested data, we may have to cancel a service you have ordered, but if we do, we will notify you at the time.
How we collect your Personal Data
We collect data about you through a variety of different methods, including:
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Direct interactions: You may provide data by filling in our contact form (or otherwise) or by communicating with us by phone, email, SMS, Whatsapp, Facebook, Messenger or otherwise, including when you request any of our services or give us feedback.
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Automated technologies or interactions: As you use our site, we may automatically collect technical data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive technical data about you if you visit other websites that use our cookies.
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Analytics providers such as Google based outside the EU;
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Search information providers such as Google by filling in any brand or type of opt-in form.
Email Links
If you email us directly, or via an email, the email is transmitted to us via the Simple Mail Transfer Protocol (SMTP). Depending on your email provider, the email contents may or may not be encrypted from the point at which it leaves your computer until it reaches your email provider or in some cases, until it reaches us. We have no control over this, but most popular email providers like Gmail provide end-to-end encryption.
How we use your Personal data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
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Where we need to perform the contract between us.
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Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
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Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at pippa@felinegood.uk
Purposes of Processing your Personal Data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at pippa@felinegood.uk if you need details about the specific legal ground we are relying on to process your personal data, where more than one ground has been set out in the table below.
How is your Information Used?
Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services, especially:
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to contact you in response to a specific enquiry or request
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to collect payments and send invoices
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to supply services
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to notify you of changes to our legal terms or compliance requirements etc
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to contact our customers relating to past, present and future services
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to inform you off any changes to our pet sitting services due to holidays or adverse weather conditions
Change of Purpose
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at pippa@felinegood.uk
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you, and we will explain the legal ground of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
Disclosure of Personal Data
We may have to share your personal data with the parties set out below for specified purposes:
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Service providers who provide IT and system administration services.
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Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
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HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
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Request access to your personal data.
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Request correction of your personal data.
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Request erasure of your personal data.
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Object to the processing of your personal data.
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Request restriction of processing your personal data.
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Request transfer of your personal data.
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Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at pippa@felinegood.uk
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Our FelineGood website is hosted by Wix – full privacy details from Wix here: WIXPRIVACY
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on 01.02.2023, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you agree to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to pippa@felinegood.uk